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Terms & conditions
   
These terms and conditions set out the basis on which you can use our website and place orders on the same. By ordering goods you are deemed to have understood and accepted these terms. The supplier of the goods featured is Kachins, Kachins Fashion Ltd. separate legal entities referred to as “we” or “us”. Registered office of Kachins is #1 Bombay Market, Tardeo, Mumbai-400034 INDIA.  Registered office of Kachins Fashion Ltd. is 22/23 Basement, Tardeo Air-Condition Market, Tardeo, Mumbai-400034. Trademark and Tradename of “Kachins” alongwith the mark of the needle point dandy are sole proprietary of Kachins. In case you need to contact us you may do so at the address mentioned above or email to info@kachins.com or phone us on +912223510019-21.

Calls to the numbers mentioned above will be charged and vary from service providers.

We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes.

You may be required to confirm your identity when placing your first order. A payment up to the value of the order may be requested using a credit or debit card registered to the account holder's address.

Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by us if credit decisions are made about you.

This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.

Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will reassess with reference to any "associated" records.

If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it.

If you do not repay on time, or in full, we will advise the credit reference agencies who will record details of the debt.

All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.

You have the right of access to your personal records held by credit reference agencies.

We may make periodic searches of group records and credit reference agencies to manage your account, to take decisions regarding credit, including whether to make credit available or to continue or to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Account including payment recovery, fraud prevention and debt tracing and for our marketing.

We shall take all possible steps regarding the confidentiality of security of your information.

We reserve the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

A contract is formed between us and you when we despatch the goods you have ordered. Until the goods are despatched the order may be cancelled. Exceptions apply to personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below. For security reasons, until you have placed an order for goods. We may restrict the volumes of certain items to be sold in any one transaction.

Delivery charges will be as per actual and intimated to you via email within a reasonable time of you placing the order.

Personalised items and goods made to your order cannot be returned. However if there is a problem in fitting then we shall get all the required alterations done on a best effort basis. Costs regarding return courier charges and other transportation costs will be mutually agreed upon on an individual order basis. Company has no definite policy on custom tailored clothing and shall decide on a case to case basis.

We accept all major credit cards accepted by our preferred payment gateways.

Prices quoted may change from time to time due to circumstances beyond our control. Prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your final invoice. All prices shown are cash prices in United States Dollar or Indian Rupee. We reserve the right to alter or amend the credit charges, to withdraw credit, to accept or reject orders, to request part payment.  Prices of goods displayed in and ordered through the website may differ from prices at our store.

If you do have a complaint please write to Customer Care at Kachins, #1, Bombay Market, Tardeo, Mumbai-400034 INDIA or call on +912223510019-21 (call charges apply).We learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are investigated and replied to.
The tradename of “Kachins” and the trademark of “Kachins” and the needle point dandy are the registered property of Kachins, #1 Bombay Market, Tardeo, Mumbai-400034 INDIA.

Please check your measurements. All garments are made as per the measurements you have provided and    are customised for you and therefore cannot be cancelled or altered once the order has been placed. The nature of bespoke tailoring makes it impertinent for us to entertain orders only of clients who have visited our store in physical location atleast once and for whom we have a pattern stored.

WE WISH TO INFORM YOU THAT THE COLOUR AND TEXTURE as represented on the computer monitor may vary hence they may not be exact representation of the actual product.

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

We aim to despatch items in the delivery times as specified to you whilst confirming your order. We will email you when your products are despatched. Delivery is by courier and charges intimated to you within a reasonable time of you placing the order. Delivery charges are as per actual and collected by us on your behalf. Once the goods are handed over to the courier company our responsibility ceases. Delivery is usually during business hours and cannot be guaranteed.